VIDA Fitness: Chatbots

INDUSTRY: FITNESS + WELLNESS

SERVICES: MARKETING + SOCIAL

VIDA Fitness is one of DC's premiere health and wellness clubs in DC with six locations. VIDA is a creatively-designed, state-of-the-art fitness facility featuring cutting edge equipment, smart and sexy design, and sleek modern conveniences. 

Their small but mighty marketing team found themselves answering a lot of customer questions via Facebook Messenger taking up precious time and resources. That’s where the Facebook Messenger bot comes in. 

We created four chatbots across the VIDA Fitness, SweatBox, Aura Spa, and Bang Salon Facebook pages. These chatbots automate conversations with current and potential customers informing them of packages, pricing, location directions, hours, and more!

We decreased response time dramatically in return increasing customer satisfaction and service.